NO REFUNDS

NO EXCHANGES

NO CANCELLATIONS

Remy Girls Inc does not cancel orders under Any Circumstance. You must ensure you are placing the you need. Orders placed in error will have to wait until the original order is delivered and returned to initiate the refund process. Our team starts each order once it is received. With our volume of orders we simply cannot accommodate ANY Cancellation requests. Again, you must receive your order first, then request a refund.

IT IS AGAINST THE FEDERAL LAW TO RE-SELL USED HAIR, WE CANNOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY.

IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNWORN ITEMS WITHIN 48 HOURS OF RECEIPT. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU THE NEXT STEPS ON HOW TO RETURN YOUR ITEMS AND BEGIN THE EXCHANGE PROCESS.

NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND – AND ANY PACKAGES SENT TO US WITHOUT PRIOR APPROVAL WILL NOT BE RETURNED TO THE SENDER.

WHEN SHIPPING BACK YOUR ITEM PLEASE INCLUDE YOUR ORDR NUMBER AND THE DETAILS OF THE EXCHANGE.

WE STRONGLY RECOMMEND YOU INCLUDE INSURANCE IN CASE OF ANY CARRIER ISSUES, YOUR EXCHANGE CAN BE SENT TO:

33717 Woodward Ave. Ste. 245

Birmingham, MI 48009

ALL SAMPLES ARE NONREFUNDALBE.

IF YOU ENTER THE INCORRECT MAILING ADDRESS, YOU BE REQUIRED TO PAY AN ADDITIONAL $10 TO COVER PROCESSING EXPENSES BEFORE YOUR ORDER IS SHIPPED OUT.

ANY ORDER RETURNED DUE TO THE CUSTOMERS ADDING THE INCORRECT ADDRESS WILL NOT BE REFUNDED OR MAILED BACK WITHOUT THE CUSTOMER PAYING THE ADDITIONAL SHIPPING AND HANDLING COSTS.

WE TAKE RETURNS AND CHARGEBACKS VERY SERIOUSLY! IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, PLEASE EXPECT US TO PRESS CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW.

ALL APPROVED RETURNS AND ORDERS CANCELLATIONS ARE SUBJECT TO A 40% RESTOCKING FEE THAT IS NON-WAIVEABLE AND NON-NEGOTABLE

WE DO NOT ACCEPT AND REFUNDS ON SAMPLES, CUSTOM WIGS (THIS INCLUDES EXTRA DENSITY AND UNITS WITH BLEACHED KNOTS OR CUSTOM COLORS), CUSTOM ORDERS (THIS INCLUDES EXTRA LONG BUNDLES OF HAIR 20″-40″ HAIR BUNDLES), OR ANY OF OUR SERVICES OR MEMBERSHIPS, ALL OF THESE PURCHASES ARE FINAL AND NON-REFUNDABLE.